Warehouse Logistic Training

The challenge was to create an efficient training system that could train personnel using virtual reality. We worked closely with our client to create a comprehensive training system that included all necessary learning goals for both new and existing warehouse personnel.


The outcome was the successful implementation of the training system across the client’s Distribution Center, reducing training time and resources, and minimizing the need for physical training locations. Read on to learn more about our approach and the successful outcome of this project.

The Challenge

Our client, a multinational with a large Distribution Center in Belgium, had issues effectively and efficiently training their warehouse personnel. Indeed, often they had to train 10’s to 100’s new hires at once, resulting in logistic and planning challenges. The resulting training quality typically was also insufficient to allow the client to directly activate the recruits after the training. Furthermore, an expensive DOJO – a location where trainees could train on real equipment – had to be built for each Distribution Center.


The client teamed up with OneBonsai, and together we defined the main goals of this partnership: to reduce the training complexity and cost while improving the overall training quality. This included the dissection of each training aspect and creating effective training in Virtual Reality. The training would also have to be as autonomous as possible to lower the pressure on the instructors.

The Solution

Together with the client’s innovation team, OneBonsai created a training system that totaled up to 4.5hrs of training. Each important operations step was detailed, put in a flow chart, and digitized. A digital twin of the entire Distribution Center process flow was created allowing trainees to interactively train each aspect of the job using the VR system. The system would be built on top of mobile Virtual Reality headsets, which allowed for optimal scalability. Furthermore, instructors could directly join any VR session and assist trainees if required.

The Approach

  • Design Sprint

To properly define the needs of the client, OneBonsai proposed to start with a Design Sprint. Our in-house adjusted Design Sprint is geared toward efficiently defining the needs and wants of the client while providing an insight into how the potential solution could employ Virtual Reality.

Using the output of the Design Sprint, our team worked on detailing the scope of the potential project. The client received a clear budget, scope, and storyboard which allowed them to make a sound decision on the go-ahead of the project.

  • Proof of Concept

After approval of the budget, OneBonsai got started on the Proof of Concept of this project. This involved the creation of a Minimal Viable Product that could be tested by a large number of people across the client’s company. The goal was to receive as much buy-in as possible for the VR training application.

After 2 weeks, OneBonsai delivered a Proof of Concept application that has been tested by 80 people, from end-users in the warehouse to the C-level. This resulted in resounding positive feedback, which allowed the client to approve the creation of the full project. 

  • Pilot

Now the real work started. Using Agile development, OneBonsai created the full VR training system over 9 months. Throughout the development process, the client received updates on the progress and could test out parts of the project. Using the feedback, OneBonsai was able to course-adjust where needed and ensure a result that matched the client’s need.

During the pilot phase, the client was heavily involved in the creation of the training flow. Indeed, the client needed to analyze the best training paths, and provide flow charts that OneBonsai could port into VR. This process proved very valuable to the client, as we were able to define several optimizations in the operations process.

The Outcome

Now, the project has been delivered, but OneBonsai will not leave the client on its own. Together with the client, follow-up developments have been defined. The client now uses the training system across 3 shifts 24/7. Due to its reliability, this has proven to be no problem. OneBonsai also provides a full Service Level Agreement (SLA) to ensure that the application and hardware run smoothly.


To ensure that the client keeps up with the ever-changing technology, OneBonsai offers a full-service package that will include both hard- and software. As such, the client is ensured that the hardware is replaced regularly and is kept up-to-date.

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What is VR training?

Virtual Reality (VR) training is using immersive technology such as VR headsets to practice certain skills or procedures. With VR training the emphasis is on the practical experience that the users experience. They can redo dangerous or difficult procedures as much as they like without any risk.

What are the benefits of VR for learning?

Studies have shown the benefits of using VR for cognitive stimulation. Due to a higher immersion in the training, the retention of the educational content is increased. Safer training: eliminating the risk of employees getting hurt or damaging equipment. It is also more cost-effective, allowing you to train multiple people for the same training at once. 

VR for blended learning?

Virtual Reality (VR) is a useful tool for blended learning because it allows learners to experience immersive and interactive simulations, which supplement traditional classroom or online learning. VR can enhance engagement and retention of information, provide a more memorable learning experience, and offer access to resources and experiences that may not be available through traditional learning methods.

Mobile VR vs PC VR, What is the difference?

We consider every VR headset that does not require a PC as Mobile VR. The best examples of Mobile VR are; Oculus Quest 1 or 2, Pico Neo 3 or 4, etc… PC VR requires an external PC to run the VR software in the VR headset. With this extra computing power it allows to have more realistic graphics or physics simulations (such as smoke development).

What is XR? (Extended Reality)

XR is a term that refers to extended reality, which is an umbrella term for immersive technologies that enhance, blend, or replace reality with computer-generated content. XR includes virtual reality (VR), augmented reality (AR), and mixed reality (MR) technologies.

What is standalone VR

Standalone VR refers to virtual reality headsets that don’t require a connection to a computer or a gaming console to function. These headsets have all the necessary hardware, including the processor, the display, the sensors, and the battery, built into the device itself.

How long should a training session be in VR?

We recommend short sessions varying from 10 to 20 minutes tops. But complete courses can go up to multiple hours, divided into shorter training sessions.

Are there disadvantages to using Virtual Reality?

Virtual Reality (VR) can cause motion sickness or simulator sickness in some people. The symptoms of motion sickness in VR can include nausea, dizziness, sweating, and fatigue. This is because the VR experience can be so immersive that it can confuse the brain’s perception of balance and movement, causing a mismatch between what the eyes see and what the body feels.

Can VR be used for recruitment?

VR can be a useful tool for recruitment as it provides a more immersive and engaging experience for potential candidates. VR can simulate real-world scenarios and environments, allowing candidates to experience what it would be like to work in a particular role or industry before applying or accepting a job offer. VR can also be used to test candidates’ skills and abilities in a simulated environment, providing a more objective and standardized assessment. For example, a company could create a VR simulation of a factory floor or a customer service scenario, and assess candidates’ performance in that environment.